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Frequently asked questions

At kwentra our ecosystem is built with you for you. Here we answer some of the most common questions our experience team gets. Don't hesitate to contact us to have a chat in your language with one of our dedicated experience managers.

General

  • Do I need special equipment in order to use kwentra?

    kwentra is cloud-based, therefore all you need is an internet browser and to be online and it works. kwentra is available 24/7 and works even with slow internet or mobile bandwidth connections. kwentra Point of Sale also has a basic offline mode so in an instance where you may have an internet outage during busy restaurant service your users will not see any interruption as the offline mode can be activated to ensure business continuity. kwentra Point of Sale is also adaptable to any DIN receipt printers. 

  • What languages is kwentra available in?

    kwentra supports 7 languages: English, Arabic, Dutch, French, Spanish and Portuguese. In addition, our application works best on a Google Chrome browser which in combination with Google Translation widgets plugged in, can offer any user a basic but operable translated application in any language of the user's choice.

  • Do users have access to all screens and reports?

    kwentra performs constant and thorough security audits and evaluations to ensure the most secure and safe system experience. In respect to access, we provide a configuration that is customizable per user and can be limited to as little or as many access permissions a user needs.

  • If I am from a country with a special tax definition, can we apply this tax in kwentra?

    kwentra ensures that our ecosystem is fully and completely compliant in every country we operate in. We ensure we maintain compliance with all local needs including taxes on a constant basis. Tax definition technology is also customizable and adaptable to your needs.

  • What If I face an issue and I need someone to support me after working hours?

    Our built-in learning tools and help center is the central point for all questions for system usage. Should you need further care, our always-on 24/7 multilingual support is quickly and readily available to help, not to mention every customer will have a dedicated Experience Manager to ensure your experience is always smooth and seamless.

  • Can I switch between basic pricing & occupancy based pricing?

    Our unique and transparent pricing models are designed to be the most relevant in hospitality. Pricing models can be changed after the expiry date of your subscription. Please contact your Experience Manager for more details or see our terms and conditions page for full details.

Onboarding

  • How long does it take kwentra to make my property live?

    We pride ourselves in being the easiest, quickest and only zero-cost installation hospitality system available on the market today. Your Experience Manager will provide you with your welcome email and welcome pack with all the information you need to get started. This pack will include your data loading forms that you need to complete. Once we receive these forms your new kwentra system will be available within 48hrs. In some circumstances we can also automate the data transfer from your old system to kwentra, your Experience Manager and Onboarding Specialist will make sure your plan is the easiest and most efficient in the business.

  • How do I set up my property?

    Your dedicated Experience Manager will schedule your kickoff meeting at a time that is convenient for you, where all aspects of your onboarding will be explained and a tailor-made plan will be created. In most cases, your setup will be almost ready to go and just need some minor modifications based on your preferences. To speed everything up we copy static setup details like taxes and pricing setup from a template and for the rest, the system is so easy to use you can make changes later as you become more familiar with kwentra.

  • How long does the training last?

    Your training plan will last as long as you want it to! We have created a unique multi-level training program to suit all our users. From inside kwentra Front Office, you can access a comprehensive Help Center which is packed full with easy-to-navigate guides and videos, always available, always on and you can learn at your own pace. When you or your users first log in to kwentra Front Office you will be met with an interactive learning tool that very simply walks you through kwentra step by step. It will show you how to make a booking, how to check-in or how to print a report, it's just like your personal teacher on your screen. The walk-through program even after you finish all the courses is always available and is only a click away when you want to refresh on something. The final step to our training program is of course the human touch, your Onboarding Specialist will set up 1 on 1 follow-up sessions for any questions or specific topic training needs you may still have.

  • How long does it take to learn kwentra Front Office?

    Most of our new users can master the basics of kwentra Front Office straight away after completing the walkthroughs (30 minutes) and our kwentra Point of Sale users are usually good to go after one 30 minute training session.

  • Can I have onsite training?

    During your onboarding session with your Experience Manager they will explain all available options for the best possible start for you and your team. Our online multi-level training program is highly successful and is designed not to impact your business. Classroom training takes people out of your operations, it takes time and it costs money, these are all things we want to prevent. We build our systems to be as easy as can be to learn and manage so we do everything possible to make your life easier.

Operations

  • One of my rooms is having a maintenance issue, can I remove it from my room count?

    kwentra Front Office offers multiple housekeeping and maintenance features to allow the modern operator versatility in their inventory management. To remove a room for maintenance can be achieved in as little as 2 clicks. Set the desired room to be ‘out of order’ and it won’t be bookable internally or externally on online booking channels until the maintenance issue is resolved.

  • Does kwentra have a multi currency options?

    kwentra is used today in over 20 countries so we are operating daily in multiple currencies across our ecosystem. We offer a wide range of payment options and choices for you and your guests. You can accept any currency of your choice after linking to your chosen payment gateway.

  • Does kwentra Front Office have an automatic Night Audit?

    kwentra is one of the very few unique hospitality management systems or property management systems (PMS) that offers the feature of automated night audit run. Depending on your operational needs you can continue to run your reconciliation manually or automatically.

  • Does your Booking Engine support online payment during booking?

    kwentra Booking Engine is designed to enable you to drive more direct bookings and reduce your commission to online travel agents. The Booking Engine is already integrated with multiple payment gateways such as Adyen or Paymob, check out our ecosystem Partners page for more details.

  • Do you have stock inventory management & cost control for Food and Beverage outlets?

    kwentra is built for the modern hospitality operator, we do not focus on complicated technology, we focus on simple business-enabling solutions. We are building an ecosystem that covers all areas of your business. As part of our ecosystem, we have a very simple and easy-to-use Point of Sale that combined with our Stock Control and Procurement modules becomes your most efficient and streamlined set of tools to run any food and beverage outlet.

  • If I want to change a setting in my system, who do I contact?

    Our easy-to-use, top-of-the-range learning tools and help center combined with your learning specialist sessions will make sure you know how to make changes to your setup when you need to. kwentra has been designed to be really intuitive and user-friendly so it should be a breeze to manage your settings, if you do need help our 24/7 support or your dedicated Experience Manager will be on hand quickly to help you.

  • I offer packages and activities at my property, will your system help me sell them?

    The add-on packages feature available in kwentra Front Office enables you to link all your activities and supplementary services to cross-sell and up-sell your services either direct from kwentra Front Office or distributed onwards on our kwentra Booking Engine or kwentra Channel Manager.

  • Can I sell beds in a hostel style with different guests in one room?

    kwentra Front Office enables you to sell separate beds as individual bookings or with the option of booking the whole room privately. You can distribute this inventory to sell online on your website with our kwentra Booking Engine.