Do I need special equipment to use kwentra?

kwentra is cloud-based, so all you need is an Internet browser and an Internet connection – no special equipment needed. kwentra is available 24/7 and works even on mobile bandwidth connections. kwentra works best on Firefox and Google Chrome.

What if there’s an Internet outage?

Losing your Internet connection won’t stop you from performing your vital day-to-day operations, such as finalizing payments and helping guests check in or out. Our Front Office module records all activities on your browser’s AppCache data when offline, so once your connection is back, all you need to do is sync the offline activities conducted during the outage to reflect normally on your Front Office. kwentra Point of Sale also has an offline mode which is automatically activated in case of Internet outages to ensure business continuity during busy restaurant hours.

Do I need special equipment to use Point of Sale?

Not at all; kwentra Point of Sale is adaptable to any receipt printer.

What languages does kwentra support?

kwentra is available in seven languages: English, Arabic, Dutch, French, Spanish, and Portuguese. If you prefer working in another language, use Google Chrome and plug in Google Translate widgets to get a basic but operable translated version of kwentra in the language of your choice.

Do users have access to all screens and reports?

We understand the need to limit access to certain parts of the ecosystem, so our configuration is customizable per user so you can include as little or as many access permissions as needed.

Is the ecosystem secure?

kwentra works with leading security analysts and performs periodic security audits and testing. Our modules are built on the Google Cloud Platform and are compliant with all Google security standards.

What If I face an issue and need support after working hours?

Our built-in learning tools and Help Center are the central points for all questions about system usage. If you need further assistance, our support staff are available 24/7 and are always ready to help. In addition, each client has a dedicated Experience Manager at their disposal to ensure constant support for a smooth and seamless experience.

The pandemic has already affected my revenue. Why should I spend money on kwentra?

kwentra strives to support the hospitality industry’s recovery, particularly in the context of the pandemic. Our flexible pricing schemes are designed to provide you with a system that streamlines operations and prevents revenue leakage without unnecessary costs. You can try our pricing calculator to see exactly how much the system would cost in your particular case.

My operations are seasonal. Will I have to spend money on kwentra all year long?

Not at all; kwentra was established by hospitality experts, and we understand that some hotels only operate during specific times of the year, which is why we offer occupancy-based pricing. This means that you’d only need to pay for the system based on the number of guests actually staying at your establishment.

I’m from a country with a special tax definition. Can I apply this tax in kwentra?

The kwentra ecosystem is very flexible when it comes to tax definitions. Our configuration is highly customizable and adaptable to your needs.

Can I switch between basic pricing to occupancy-based pricing?

Our flexible and transparent pricing models are designed to accommodate hospitality establishments of all sizes and needs. You can change your pricing model after your current subscription expires. For more details, contact your Experience Manager or view our terms and conditions page.

How long does it take for kwentra to go live on my property?

We pride ourselves on providing the easiest onboarding process in the market. Upon registering, your Experience Manager will send you a welcome pack with all the information you need to get started. This pack will include data loading forms you’ll need to fill out. After you send us the filled-out forms, your new kwentra ecosystem will be available within 48 hours. If you were using another system, we may be able to transfer the data from your old system to kwentra.

How do I set up my property on the kwentra ecosystem?

During your kickoff meeting, your dedicated Experience Manager will explain the onboarding process and develop your customized onboarding plan. In most cases, your setup will be ready to go with some minor modifications based on your preferences. To further speed up the process, we add certain setup details from our template, such as taxing and pricing, which you can change later as needed.

How long will it take to complete my training?

Your training can last as long as you want it to! Our comprehensive Help Center comprises interactive guides and videos that are always available through every screen of the ecosystem so you can learn at your own pace. These guides walk you through the entire kwentra ecosystem step by step and show you how to create a reservation, how to check-in a guest, how to print a report, and much more. In addition, your Onboarding Specialist will set up one-on-one follow-up sessions for any questions you may still have.

How long does it take to learn kwentra Front Office?

Most of our new users can master the basics of kwentra Front Office and Point of Sale right after completing the 30-minute walkthroughs for each module.

Can I receive my training in person?

Classroom training takes people out of your operations and is more costly and time-consuming – all of which are things our system is designed to eliminate. Instead, our online guides and videos offer all the information you need through hands-on learning. If you have an inquiry that isn’t addressed in the Help Center or FAQs, simply contact your dedicated Experience Manager and they’ll get back to you within 24 hours.

One of my rooms is undergoing maintenance, can I remove it from my room rack?

You can set a room as “out of order” from the Room Rack, and the room will not be available for booking through any platform. Once the maintenance issue is resolved, you can set the room to “in order” again.

Does kwentra have multiple currency options?

kwentra is used in more than 20 countries, so we operate daily in multiple currencies across our ecosystem. We also offer a wide range of payment options for you and your guests. You can accept any currency after linking to the payment gateway of your choice.

Does kwentra Front Office have an automatic night audit?

kwentra is one of the very few unique hospitality management systems or property management systems (PMS) that offer an automated night audit feature. Depending on your operational needs, you can continue to run your reconciliation manually or automatically.

Does the Booking Engine support online payment during booking?

kwentra Booking Engine is designed to enable you to drive more direct bookings and reduce commissions paid to online travel agents. The Booking Engine is already integrated with multiple online payment gateways such as Adyen or Paymob. Check out our Partners page for a full list of the payment gateways we’ve partnered with to enhance your experience.

Do you have inventory management and cost control for food and beverage outlets?

Combine our easy-to-use Point of Sale module with our Stock Control and Procurement modules for an efficient and streamlined set of tools to run any food and beverage outlet.

If I want to change a setting in my system, who do I contact?

Our step-by-step learning tools and Help Center combined with your learning sessions with the Onboarding Specialist are designed to empower you so you can make changes to your setup whenever needed. If you need additional assistance, your dedicated Experience Manager is available for 24/7 support.

I offer packages and activities at my property, will your system help me sell them?

The add-on packages feature in kwentra Front Office enables you to link all your activities and supplementary services to cross-sell and up-sell your services either directly from the Front Office or distributed onwards from the Booking Engine or the Channel Manager.

Can I use kwentra for hostel-style reservations to put different guests in one room?

Our Front Office enables you to sell separate beds as individual reservations, but you’ll still be able to book entire rooms privately if needed.

Kwentra Clients

Our customers are in over 20 countries and operate some of the world's most amazing hotels, campsites or serviced apartments. Kwentra is built with and for our community and evolves every day to meet their needs.

Our experience managers are located all across Europe, Africa and the Middle East and ensure a seamlessly simple experience every day for our users and their guests as well as constantly learning the needs and changes in our industry to ensure our system never stops adopting to our communities needs.

Testimonials

Strand Beach & Golf Resort - Taba, Egypt

Strand Beach & Golf Resort is a seaside beauty overlooking the Red Sea’s azure waters along with the mesmerizing tropical landscape. The beach and golf resort offers a well-rounded experience suited for adrenaline lovers as well as serene travelers. Strand Beach uses Kwentra’s Front Office for reservations and front desk operations. The resort also uses our POS which merges their F&B and outlets into guest billing. Moreover, their team uses our Channel Manager for a two-way interface with booking.com and Expedia rates & availability; OAKY upselling for more revenue, and Review Pro for prompt guest surveys to enhance guest satisfaction and loyalty.

Mosaique Beach Resort - Taba, Egypt

Mosaique Beach Resort is a Red Sea gem; an oriental-styled resort with infinite picturesque views. The five-star resort benefits from Kwentra’s Front Office, backed by integration with ETA, in managing their reservations and front office operations. Mosaique Beach uses our POS to direct F&B and outlets’ selling into guest billing. Also, the team uses Kwentra’s Channel Manager for a two-way interface with booking.com and Expedia. Moreover, several Kwentra integrations such as OAKY upselling tool for revenue enhancement and Review Pro surveys for guest communication and loyalty.

Tamra Beach Resort - Sharm El-Sheikh, Egypt

The spectacular Tamra Beach Resort offers dazzling views of the Red Sea & Tiran Island. Tamra currently uses Kwentra’s Front Office to manage their reservations & all their front desk operations, with integration with the Egyptian Tax Authority. Tamra’s management also uses Kwentra’s Mobile App for an accurate overview of data and the ability to make prompt decisions.

Amphoras Hotels - Sharm El-Sheikh, Egypt

Pearled with 25 years of hospitality experience, Amphoras Hotels manage three hotels in Red Sea’s Sharm el-Sheikh: Amphoras Beach, Blu, and Aqua. The teams at Amphoras’ three hotels rely on Kwentra’s Front Office, which integrates ETA regulations, to manage reservations and front desk operations. They also use our Back Office for comprehensive management of their inventory. As for booking, the hotel utilizes our Channel Manager for online booking and booking on native channels. Finally, they use Kwentra Pay for facilitated payment processing.

Blue Lagoon - Marsa Alam, Egypt

Blue Lagoon features arabesque decor, reminiscent of ancient Arabian royalty. The bungalow style gives the resort a homey feel; perfect for unwinding and quality time with nature. The resort uses Kwentra’s Front Office to run its front desk operations and manage its reservations.

Stay Inn Hotel Ain Sokhna

Stay Inn Hotel is a beachfront hotel, perfect for a quick gateway from the city noise. The 4-star hotel benefits from Kwentra’s Front Office, which is integrated with ETA regulations, for running their front desk operations as well as their reservations. The team at Stay Inn uses our Back Office to manage their inventory and procurement. Moreover, they use our Channel Manager: a two-way interface with booking.com and Expedia to showcase rates & availability. Lastly, the team benefits from Kwentra’s POS in managing outlets and F&B billings.

Sharm Reef Hotel - Sharm El-Sheikh, Egypt

This splendid family-friendly hotel has a premier address in the heart of Sharm El Sheikh. Sharm Reef Hotel is using our Kwentra Front Office to manage its reservations & all its front office operations, integrated with the Egyptian Tax Authority. Additionally, it has access to Kwentra Mobile App for accurate & prompt decisions.

Velar Inn - Taif, Saudi Arabia

Velar Inn is a fully-fledged hotel located 24 km from Jouri Mall, Al Taif. The hotel is equipped with a fitness center, F&B outlets, and spacious, comfy rooms. Velar Inn utilizes our Front Office for the management of their reservations and front desk operations. The team also uses our Back Office to run their inventory and our POS product for outlets and F&B management. In addition, Velar Inn Al Taif integrated our online booking system, and our two-way interface with booking.com and Expedia for rates & availability. Lastly, the hotel benefits from our ZTCA integration to ensure compliance with KSA regulations.

Hosho Hotel Paris Sud Porte d'Italie - Louvre Hotels Group

An innovative concept for avid travelers. Hosho Hotel Paris Sud Porte d'Italie provides comfy, fully-equipped rooms for practical travelers. The hotel’s team utilizes our Front and Back Offices for their facility’s front desk operations and inventory. Moreover, the hotel benefits from our online booking and integration with Booking.com and Expedia for automatic rate and availability displays. Hosho Hotel Paris Sud Porte d'Italie also uses our Kiosk for contactless check-ins and our facilitated payment gateway through Adyen.

Club Reef Resort - Sharm El-Sheikh, Egypt

Nestled on a high cliff, with lush greenery surrounded by the towering Sinai Mountains, Club Reef Resort overlooks the prime diving and snorkeling spot: Sodfa Coral reef. The property is using Kwentra’s Front Office, which is backed by an ETA integration, to manage its front desk fully. The team relies on the data provided by our Mobile App for accurate & prompt decisions.

Labranda Sharm Club Resort - Sharm El-Sheikh, Egypt

Labranda Sharm Club Resort is the ultimate retreat for pursuing absolute tranquility overlooking panoramic views of the Red Sea and Sinai mountains. Labranda uses Kwentra Front Office for seamless management of reservations & front office operations along with an ETA integration to comply with government regulations. The management gets to monitor the property through our Kwentra Mobile App for well-informed decisions.

Gemma Resort

Gemma Resort - Dorry Bay is a short drive from Marsa Alam International Airport. The resort offers a mesmerizing experience, allowing guests to bask in absolute tranquility and captivating scenery. Gemma uses Kwentra’s Front Office to manage their reservations and front desk operations. Our Front Office product adheres to ETA regulations. Also, the team relies on our Back Office for accurate inventory management and procurement. Moreover, the fabulous resort utilizes the Channel Manager for native and online booking sites.

Caesar Bay Resort

Along the Mediterranean coast resides Caesar Bay Resort; a quiet retreat away from the center’s hustle and bustle. The resort offers an abundance of breathtaking views, including a unique view of an island. The team utilizes our Front Office, backed by ETA, and Back Office for managing reservations and operations, controlling inventory and procurement respectively. On the other hand, the resort benefits from Kwentra’s Channel Manager on native and online booking websites.

Emerald Lagoon - Marsa Alam, Egypt

Emerald Lagoon is a village-style resort with beautiful spread-out rooms designed to embrace light rays and provide a spectacular, comfy feel. The unique resort utilizes Kwentra’s Front Office to manage its reservations as well as run its entire front office operations at ease.

Lagoonie Lodge - Hurghada, Egypt

Safaga travellers’ favourite, Lagoonie Lodge is great option to relax and unwind. The property has got a private beach, and plenty of facilities for solo travellers and cowokers. Lagoonie Lodge relies on several Kwentra products for accurate data and facilitated management. From the Front Office to manage reservations and client-facing operations, our POS to manage F&B and outlets sales, our Back Office to control inventory, to our Channel Manager for online bookings and rates.

Ngoma Zanga Lodge - Livingstone, Zambia

Ngoma Zanga incorporates rich, artistic decorations to maximize travelers’ African experience. Situated in a the optimum place for a walk down history lane, Ngoma Zanga is merely one km from Livingstone Town Center and 10 km from the mesmerizing Victoria Falls. The property utilizes Kwentra’s Front Office for their operations and reservations, our POS to manage F&B sales. Moreover, they rely on Kwentra’s Online Booking and the Channel Manager, which integrates Booking.com and Expedia.

Pyramid Edge

Pyramid Edge’s exhilarating nearness to the Great Sphinx and the Giza Pyramids sets it apart. The property’s rooms also offer a view of Giza’s city life. Pyramid Edge’s front desk uses our Front Office solution for their reservations and operations. The team also relies on our Channel Manager, which integrates Booking.com and Expedia, to update the hotel’s rates and availability.

Chelsea Gardens Apartment , Qatar

With proximity to the Doha International Airport, Diwan Emiri Royal Palace and several stadiums and Clubs, Chelsea Gardens offers luxurious accommodation with a shared lounge. The Chelsea Gardens uses our Front Office solution for their reservations and operations. The team also relies on our Channel Manager, which integrates Booking.com and Expedia, to update the property’s rates and availability.

The Grand Lux Hotel Doha

Grand Lux sits in the heart of Doha. And while it captures the city’s hustle and bustle, the hotel also offers spacious rooms and outlets and a rooftop pool overlooking the capital’s skyscrapers. Grand Lux’s operations relies on Kwentra’s Front Office for their reservations and operations, the Back Office for inventory management, the Channel Manager for quick rate and availability updates on Booking.com and Expedia, as well as integrations such as Opentec passport scanning, SALTO for customer communication and SITA iBorders for security.

Terminal Inn By Edar City Centre

Terminal Inn is a 4-star hotel with great proximity to City Center Shopping Mall. The property has got outdoor and indoor pools, and a wide variety of freebies and amenities to indulge in. Terminal Inn uses Kwentra’s Front Office to maximize their front desk operations and reservations.

Naz Boutique Cabanas - North Coast, Egypt

Cookies disclaimer